Odor Hero has simplified the purchasing process as mush as possible. By following the simple guidelines you can be assured of fast, dependable service.

Odor Hero will make every effort to ship all orders within 24 to 48 hours after being placed. Overnight & Special shipping orders will be processed and shipped ASAP. Orders may be placed via Internet at www.odorhero.com

Credit Card Purchase
All credit card purchases will be processed before items ship. Sorry for any inconvenience but this insures the card is current, the bill to address is correct, and there are no issues with payment method. It also allows us a head start on resolving any payment method issues that might arise. Accepted credit cards are Visa, Mastercard, American Express, and Discover. Paypal payments are also accepted.

Pricing
Odor Hero will stand behind its contracts with a 30 day notice of change. This will able buyers to stock up before increases. Some pricing on website is subject to change with high fluctuating raw goods cost. We strive to keep pricing updated, but with high fluctuating cost updates sometimes pricing is inaccurate and subject to change.

Although every effort is made to keep our website error-free, occasionally a mistakes with pricing, product images, quantity in stock or descriptions can occur. In the event of an error, we reserve the right to correct the error. Odor Hero reserves the right to change product pricing, images, and descriptions at any time. We will do our best to refund, exchange, or provide similar products when this occurs.

Special Terms
Orders from individuals must be paid in advance, money order, certified checks, Visa, Mastercard, Discover, and AMX. We will not accept personnel checks. C.O.D orders will not be accepted.

Return Policy
All items in inventory stock can be returned by sender within 30 days of receiving product. You will be responsible for the item returned until it is accepted back in stock in new condition within the 30 day time frame. All special ordered items, private labeled items, or products that has been opened and can no longer be sold as new will not be credited. These items are deemed non returnable and all cost associated will be charged to the purchaser. All items returned for credit will be paid back through the same method paid. All items returned are subject to a 25% restocking fee. Please include the following on all returned merchandise. (Sometimes errors or misprints will occur. We will allow customer to return order and receive full refund in this case.)

• Odor Hero Invoice number
• A brief explanation for returning the goods
• Odor Hero will issue a refund back to the credit card provided.
• Copy of invoice enclosed in box
• Send packages back freight prepaid only